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How Lakshmi Hospital transformed their operations across 3 campuses.
City General was running three separate, incompatible legacy systems across its campuses. Patient records couldn't be shared in real-time, OT scheduling was done on spreadsheets, and billing reconciliation took 3 days at month-end. They were losing ₹18L/month in uncaptured billing.
We deployed the full ZenoHosp suite — HMS, OT Room, Finance, Pharmacy, and Inventory — across all three campuses simultaneously. A dedicated implementation team went live in 90 days with zero operational downtime.
Decision-makers, doctors, and administrators share their experience with ZenoHosp.
We evaluated four HMS vendors. ZenoHosp was the only one that could give us a live OT scheduling dashboard across all three campuses simultaneously. The go-live in 90 days was nothing short of remarkable.
Our billing team used to stay back every month-end to reconcile. With ZenoHosp Finance, the books close themselves. We recovered ₹22 lakhs in the very first month that we didn't even know we were losing.
I was skeptical about moving a 350-bed hospital to a new system without disruption. The ZenoHosp team ran parallel operations during the transition. We didn't miss a single surgery.
As the IT head, security is my first question. ZenoHosp is the only HMS I've seen with end-to-end AES-256 encryption, role-based access down to the field level, and a complete audit trail. HIPAA audit was a non-event.
Our nurses love ZenoHosp. The UI is so clean and fast — they spend less time on the screen and more time with patients. Patient satisfaction scores went up 22 points in the first quarter.
We run 8 collection centers and the old system required a phone call to track a sample. Now, from my laptop, I can see every sample, its status, and expected TAT in real-time. We haven't lost a single sample in 6 months.
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