Appointment Scheduling

No double-bookings.
No missed appointments.

Multi-doctor calendars, walk-in token queues, and automated WhatsApp reminders — all managed from one screen. Conflicts caught before they're booked. Cancellations open slots automatically.

  • Multi-doctor calendar — conflicts blocked before booking
  • WhatsApp & SMS reminders — 24h and 2h before
  • Walk-in token queue alongside pre-bookings
  • Waitlist with automatic patient notification
  • 14% average reduction in no-shows
Multi-Doctor Appointment CalendarAdd app screenshot here

Conflict Detection

Conflicts flagged and blocked before an appointment is confirmed.

WhatsApp Reminders

Automated reminders 24h and 2h before every appointment.

Token Queue

Walk-in patients get tokens that merge with pre-booked appointments.

Waitlist

Cancelled slots automatically offered to waitlisted patients.

20 doctors. One calendar. Zero conflicts.

Every doctor's schedule is visible side by side. Pre-booked appointments and walk-in tokens run in the same view. When a patient arrives, the front desk sees their slot, their doctor, and their position in the queue — all in one screen.

  • View all doctors simultaneously or filter by department
  • Block off doctor leaves, conferences, and breaks in advance
  • Emergency insertions flagged without disrupting the full schedule
  • Appointment type-specific durations — new patient, follow-up, procedure
Multi-Doctor Calendar ViewAdd app screenshot here

WhatsApp reminders that go out automatically — for every appointment.

When an appointment is booked, ZenoHosp schedules WhatsApp messages at 24 hours and 2 hours before. Patients can confirm, reschedule, or cancel directly from the message. No staff intervention. Hospitals using this see a 14% average drop in no-shows.

  • Reminders sent via WhatsApp and SMS — no manual follow-up
  • Patients confirm, reschedule, or cancel from the message
  • Cancellations automatically open the slot for the next patient
  • Reminder language configurable in English, Tamil, Hindi
WhatsApp Reminder ConfigurationAdd app screenshot here

Walk-in patients handled alongside pre-bookings — seamlessly.

Walk-in patients receive a token number. The doctor's screen shows both the pre-booked schedule and the walk-in queue together. Waitlisted patients are notified automatically when a cancellation happens — no manual phone calls.

  • Token number issued at front desk — no separate token machine software
  • Doctor sees combined view: appointments by time + walk-ins in sequence
  • Waitlisted patients auto-notified when a slot opens via WhatsApp
  • Online self-booking portal available for patient-initiated appointments
Walk-in Token & Waitlist ManagementAdd app screenshot here
14%
Fewer no-shows with WhatsApp reminders
0
Double-bookings — conflicts blocked
3 sec
To book or update an appointment
"Our OPD was 90 minutes behind schedule every day before ZenoHosp. Now the morning schedule runs within 15 minutes of plan. WhatsApp reminders changed everything."
Hospital Administrator, 200-bed multi-specialty hospital, Coimbatore

Everything included

Every capability in this feature — built for Indian hospital workflows.

Multi-doctor calendarAll doctors visible side-by-side or by department.
Conflict detectionDouble-bookings blocked before they happen.
WhatsApp remindersAutomated messages at 24h and 2h before the appointment.
Walk-in token queueToken numbers merge with pre-booked schedule on one screen.
Online self-bookingPatients book their own appointments via a shareable link.
Waitlist managementAuto-notify waitlisted patients when cancellations happen.
Custom slot durationsSet different durations per doctor, per appointment type.
Doctor availability managementLeaves, conferences, and blocks set in advance.
Appointment notesReason for visit captured at booking — visible to doctor before consultation.
Multi-branch calendarsHospital chains manage all branch schedules from one system.
Appointment analyticsNo-show rates, busy slots, and doctor utilisation reports.
Emergency overrideInsert urgent patients without disrupting the scheduled list.

Frequently asked questions

How does ZenoHosp handle walk-in patients alongside pre-booked appointments?

Both run simultaneously. Walk-in patients receive a token number at the front desk. The doctor's screen shows a combined view — pre-booked appointments by time slot and walk-in tokens in sequence. The front desk manages both from one screen without switching systems.

How do WhatsApp appointment reminders work?

When an appointment is booked, ZenoHosp schedules automated WhatsApp messages — one 24 hours before, one 2 hours before. The message includes the doctor's name, time, and a link to reschedule or cancel. No manual follow-up required. Hospitals using this feature see a 14% average reduction in no-shows.

Can patients book appointments online themselves?

Yes. You can optionally provide patients a booking link. They select the doctor, available date, and time slot. The booking appears in the appointment calendar immediately.

What happens when a patient cancels?

The slot opens automatically and any waitlisted patients are notified via WhatsApp. Cancellation history is recorded against the patient's profile.

Can we set different appointment durations per doctor?

Yes. A general physician might have 10-minute slots while a specialist takes 20 minutes. Slots can also vary by appointment type. The calendar enforces these rules automatically.

How are public holidays and doctor leaves managed?

Doctor leaves, conference blocks, and public holidays are configured in advance in ZenoHosp. The booking system automatically blocks those periods — patients cannot book on leave days and existing appointments trigger a reschedule prompt.

See it in action.

45-minute demo. Your hospital type, your workflows, your questions answered.

Request Demo