Lakshmi Hospital was running with separate systems for OPD registration, pharmacy dispensing, and billing. Before ZenoHosp, their OPD queues were unmanageable during the morning rush — patients would wait 45 minutes just for registration.
Pharmacy inventory was always out of sync with what was actually dispensed. Month-end billing reconciliation was a 2-day manual exercise that still produced discrepancies.
Dr. Subramaniam had evaluated three HMS vendors over two years before finding ZenoHosp.
The ZenoHosp implementation team arrived on-site and went live in 78 days — 12 days ahead of the 90-day guarantee. Staff training happened on the job, with the ZenoHosp team present on the floor during the first two weeks of operation.
The first day of operation, Lakshmi Hospital processed 248 patients. The front desk staff had been trained on ZenoHosp for two days. There were no billing errors. No missed charges. No system downtime.
OPD wait time fell from 45 minutes to under 8 minutes within the first week — not because the hospital hired more staff, but because registration no longer required manual data entry, duplicate checks, or paper handoffs. The patient's record was visible to the doctor, pharmacist, and billing desk the moment it was created.
Before ZenoHosp, our OPD queues were unmanageable and our pharmacy inventory was always out of sync. After switching, we've completely unified operations across all departments. It's truly the operating system our hospital needed.Dr. R. Subramaniam, Medical Director, Lakshmi Hospital
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