DSS Multispeciality Hospital — Multi-location hospital network
₹22 Lakhs recovered in month 1

"We recovered ₹22 lakhs in billing charges in the first month — charges we didn't even know were being missed."

The Challenge

Revenue leaking from every gap between systems

Before ZenoHosp, DSS Multispeciality was running separate systems for OPD billing, pharmacy, and IPD charges. At month-end, the billing team would manually reconcile across systems — a process that took 8–10 days and still resulted in missed charges. Consumables used during procedures weren't being billed. Pharmacy dispensing wasn't always linked to the patient's discharge bill. The finance team knew revenue was leaking but couldn't pinpoint where.

The Solution

One billing engine connecting every department

HMS — OPD HMS — IPD Pharmacy Finance

ZenoHosp's unified billing engine connected every department — pharmacy dispenses, OT consumables, diagnostic charges, and room tariffs all post automatically to the patient's account the moment they're recorded. There is no lag, no manual entry step, and no reconciliation queue waiting at month-end.

The finance team moved from an 8–10 day manual reconciliation process to a single daily dashboard. Every charge is captured in real time, against the correct patient account, across all locations simultaneously.

The Results

Numbers that closed the case

₹22L
Additional revenue identified in month 1
3 days
Month-end close, reduced from 10 days
0
Manual billing reconciliation steps remaining

The ₹22 lakhs wasn't new revenue — it was revenue DSS had always earned but never billed. Pharmacy charges on discharge, consumables from the OT, and radiology surcharges were falling through the gaps between disconnected systems. Once ZenoHosp unified everything, the gaps closed automatically.

Month-end close dropped from 8–10 days to 3 days. The finance team now reviews a consolidated summary instead of chasing department heads for numbers.

Our billing team used to stay back every month-end to reconcile. With ZenoHosp Finance, the books close themselves. We recovered ₹22 lakhs in the very first month that we didn't even know we were losing.
Priya Krishnamurthy CFO, DSS Multispeciality Hospital

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