"Our OPD was 90 minutes behind schedule every day. Now we run within 15 minutes of plan."

Chronic delays. Invisible revenue leaks.

City General Hospital Network runs across multiple locations with 450 beds. Before ZenoHosp, the OPD was chronically behind — 60 to 90 minutes of delay by mid-morning, every single day. Walk-in patients overwhelmed the pre-booked schedule. Doctors had no visibility into the queue.

Appointments were managed on paper and in disconnected spreadsheets. No-shows went untracked. Slots went wasted.

On the finance side, the CFO knew revenue was leaking but couldn't prove it until month-end — by which point it was too late to recover.

One queue. Every doctor. Every location.

ZenoHosp's queue management merged walk-in tokens with pre-booked appointments into a single view visible to every doctor — across all locations simultaneously. No more phone calls to reception asking who was next.

The finance module captured every charge at the point of care, automatically — consumables, procedure surcharges, and radiology charges included. Nothing fell through the cracks.

Same team. Same volume. Different system.

Within two weeks of go-live, the OPD was running within 15 minutes of the scheduled plan. The change wasn't in staffing — the same front desk team handled the same patient volume. The difference was that walk-in queues and appointments were visible in a single system, and doctors knew exactly who was next without a phone call to reception.

The finance team's month-1 review identified ₹22 lakhs in revenue from charges that had never been billed before — consumables, procedure surcharges, and radiology charges that had been falling through the cracks between disconnected systems.