How a 100-Bed Hospital Stopped ₹15 Lakhs of Monthly Revenue Leakage

The Challenge: Fragmented Systems and Lost Revenue

Before switching to ZenoHosp, Citycare Hospital was running a 100-bed facility using three different software systems. Their EMR did not talk to their Pharmacy POS, and the LIS was entirely standalone.

The result? Nurses were handwriting pharmacy requisitions. If a critical drug was pulled from ward stock during an emergency, it was often forgotten and never billed to the patient. Similarly, insurance claims were frequently rejected because manual discharge summaries lacked the requisite diagnostic codes.

The Solution: A Unified Platform

Citycare deployed ZenoHosp's integrated HMS, Pharmacy, and Finance modules. The transformation was immediate.

• Automated Indenting: Doctors' prescriptions in the IPD automatically generated pharmacy indents. Dispensed medicines hit the patient's real-time invoice instantly. Zero transcription errors.
• TPA Integration: Discharge summaries automatically pulled the exact ICD-10 codes and lab results from the system, creating bulletproof documentation for insurance panels.

The Results

Within 60 days of Go-Live, Citycare successfully captured over ₹15 Lakhs in previously unbilled pharmacy and procedure charges. Furthermore, their TPA rejection rate plummeted from 18% to under 2%.